Overview

The Continuous Monitoring use case helps organizations stay informed about important changes to companies, individuals, and business relationships after onboarding.

Instead of performing periodic manual checks, organizations can automatically detect relevant events and react when changes occur.

The result is improved compliance, reduced operational effort, and more up-to-date customer and supplier records.

Business Challenge

Customer and supplier data changes continuously.

Examples include:

• Management changes
• Ownership changes
• Address changes
• Bankruptcy events
• Deregistration events
• Compliance risk changes

Without monitoring, organizations often rely on manual reviews or periodic re-screening, creating operational overhead and increasing the risk of missed events.

Typical Customers

This use case is commonly used by:

• Banks and financial institutions
• Insurance companies
• FinTech companies
• Procurement teams
• Compliance teams
• CRM and ERP providers
• SaaS platforms

Typical Flow

Onboard customer
↓
Add to monitoring
↓
Receive change notifications
↓
Assess impact
↓
Take action

Recommended APIs

Monitoring API

Create and manage monitoring subscriptions.

Receive notifications when relevant changes occur.

NL Organizations API

Retrieve the latest company information after a monitoring event has been triggered.

Compliance Monitoring API

Monitor compliance-related events and changes to risk profiles.

UBO Investigation API

Re-run ownership investigations when ownership or management changes occur.

Business Value

Stay Up-to-Date

Receive notifications when relevant company information changes.

Reduce Compliance Risk

Identify changes that may impact customer due diligence obligations.

Lower Operational Costs

Replace manual reviews with automated monitoring.

Faster Response Times

Act quickly when important business events occur.

Improve Data Quality

Keep CRM, onboarding, and compliance systems synchronized with authoritative sources.

Example Scenarios

Customer Lifecycle Monitoring

Monitor customers for management changes, ownership changes, and bankruptcy events.

Supplier Risk Monitoring

Track suppliers and business partners for changes that may introduce operational or compliance risk.

CRM Synchronization

Automatically update internal customer records when company details change.

Compliance Re-Assessment

Trigger a new screening or UBO investigation when monitored entities change.

Related Use Cases

• Customer Onboarding & Enrichment
• KYC & AML Compliance
• UBO Investigation
• Supplier & Third-Party Risk